Alert: Scammers Calling MESSA Members
MESSA has been made aware that scammers are calling our members and asking them for personal information. These calls are fraudulent; MESSA never calls to solicit Social Security numbers from our members.
If a member receives one of these scam calls from someone claiming to be from MESSA, “your insurance company,” or a pharmacy working with MESSA, members are asked to hang up immediately and call our Member Service Center at 800-336-0013 to report it.
The Michigan Attorney General’s Office reports that these types of “imposter” scams are on the rise, and has provided some tips to help protect your identity.
If members have any questions, they can call us at 800-336-0013 or chat with us online through the secure MyMESSA member portal at messa.org. We are happy to help.
Reminder: Overage Dependents with Monthly Terms
As a reminder, if you are terming overage dependents at the end of the month that they age out (either 25 or 26, depending on your employer’s rules), those terms are the responsibility of the employer. MESSA will only handle terms that occur at the end of the year.
For more information on the overage dependent process, you can check out the Helpful Hints here. If you are making changes to your overage dependent rules, please notify MESSA at MGroupServices@messa.org.
Ask Emma
Sometimes employees need a little help figuring out which MESSA plan is right for them and their family – that’s where the Ask Emma tool can help.
Ask Emma is an animated virtual assistant that can recommend a medical plan based on information your employees provide during the enrollment process.
If you are interested in learning more, contact our Benefits Administration Team at 888-888-4167 ext. 5517 or email us at messabenefitsadministration@messa.org.
Questions about your MESSA benefits? Call MESSA Group Services at 888-888-4167